Owner's Undertakings - as described in Maintenance & Support Contract

  ExportPro undertakes Customer Support as follows:

            To respond during normal working hours to any enquiry or reported fault relating to the Listed
Software, as soon as reasonably possible upon receipt of notification by telephone, fax, electronic mail or letter, or at least within 24 hours, if received during normal working hours.           To respond during normal working hours to any enquiry or reported fault relating to the Listed Software, as soon as reasonably possible upon receipt of notification by telephone, fax, electronic mail or letter, or at least within 24 hours, if received during normal working hours.  

            To visit the Customer to resolve any identified and agreed faults in the Listed Software that cannot be resolved by contact on the telephone or by fax, mail or modem line. 

           To supply future up-dates of the Listed Software, covering improvements, enhancements and minor modifications free of charge.  Where major re-writes or new modules are added, Owner reserves the right to make reasonable charges.

           To assist the Customer wherever reasonably possible, by answering questions or problems relating to the management and administration of international trade (documentation, regulations and procedures, etc.) to the best of Owner’s ability but without liability for any error, whether inadvertent or otherwise.

To perform maintenance and support services with reasonable care and skill, in accordance with the terms and conditions of the Support Agreement.   

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Last modified: June 22, 2006